ClientCatch ("we," "us," or "our") operates an AI-powered receptionist service for service businesses. This Privacy Policy explains how we collect, use, and protect information when you use our services or interact with our integrations, including our TikTok integration.
1. Information We Collect
We may collect the following types of information:
Account information: Name, email address, business name, and contact details you provide when signing up.
Business data: Call logs, appointment data, lead information, and calendar entries processed on behalf of your business.
TikTok data: When you connect your TikTok account, we access only the permissions you authorize — including basic profile information and the ability to publish content on your behalf. We do not access your private messages or follower data.
Usage data: Interaction logs, feature usage, and session metadata to improve our service.
2. How We Use Your Information
To provide and operate the ClientCatch AI receptionist service
To publish content to connected social media accounts on your behalf, with your explicit authorization
To send appointment confirmations, lead follow-ups, and business notifications via SMS/email
To improve, maintain, and troubleshoot our services
To communicate with you about your account and service updates
3. TikTok Integration
ClientCatch integrates with TikTok via the TikTok for Developers API. When you authorize our TikTok integration:
We request only the minimum scopes needed to publish content on your behalf
Your TikTok access tokens are stored securely and never shared with third parties
You can revoke access at any time from your TikTok account settings or within the ClientCatch dashboard
We do not use your TikTok data for advertising or sell it to any third party
4. Data Sharing
We do not sell your personal information. We may share data with:
Service providers who help us operate our platform (hosting, communications), under strict confidentiality agreements
Legal authorities when required by law
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
6. Security
We use industry-standard security measures including encryption in transit and at rest to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at the email below.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or in-app notification.
10. Contact Us
If you have questions about this Privacy Policy, contact us at: ClientCatch
Email: privacy@clientcatch.ai